Warranty & Return Policy

Coverage Period and Products

Pinnacle Heavy Duty warrants all products, except for poly fenders, against defects in materials and workmanship for a period of one (1) year from the installation date.

Poly fenders come with a limited lifetime warranty exclusive to the initial purchaser and the original vehicle. This warranty cannot be transferred to another party or vehicle. It covers manufacturing defects in materials and workmanship under standard usage conditions.

Installation Requirements

All Pinnacle Heavy Duty products must be installed using only mounting kits and brackets supplied by Pinnacle Heavy Duty. For tandem and half fenders, a properly secured center bracket must be used to prevent cracking. The warranty will be invalidated if mounting hardware from other manufacturers is used or if any Pinnacle Heavy Duty product is modified.

What's Not Covered

Pinnacle Heavy Duty does not cover installation or removal costs. The following are also excluded from warranty coverage:

• Damage resulting from cleaners other than soap and water
• Dents or damage caused by road hazards
• Damage from misuse or accidental impact
• Damage caused by exposure to corrosive substances
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage from improper installation or maintenance
• Products used in applications they were not designed for

How to File a Warranty Claim

1. 1Contact us at info@pinnacleheavyduty.com or (800) 735-6510 within 30 days of discovering the defect
2. 2Provide proof of purchase showing the date of installation
3. 3Include detailed photos of the damaged/defective product
4. 4Our team will review the details to determine eligibility; once confirmed, your claim will be forwarded for processing and you'll receive a Warranty Return Authorization number

Warranty Service Process

For warranty consideration, items must be returned to Pinnacle Heavy Duty at 439 3rd St SE, Blooming Prairie, MN 55917 with freight prepaid, accompanied by an approved Pinnacle Heavy Duty Return Authorization.

Upon inspection of the returned product, Pinnacle Heavy Duty will, at its discretion:

• Repair the defective product
• Replace the defective product
• Issue a refund for the purchase price of the product

This warranty applies only to the original end-user of Pinnacle Heavy Duty products and is not transferable to subsequent owners.

Overview

Pinnacle Heavy Duty accepts returns of eligible products within 30 days of the date the product is received. Prior authorization is required for all returns.

Eligibility Requirements

• Products must be in original, unopened packaging
• Items must be in resalable condition
• Custom or special-order products are non-returnable

Return Process

1. 1Contact Ruth at (800) 735-6510 or ruth@pinnacleheavyduty.com to request a Return Authorization (RA) number
2. 2Return authorization numbers are valid for 30 days from issuance
3. 3Returns must include the RA number clearly marked on the outside of the package, a copy of the original purchase invoice, and all original packaging and components

Shipping & Refunds

• All returns must be shipped prepaid to Pinnacle Heavy Duty at 439 3rd St SE, Blooming Prairie, MN 55917
• A restocking fee, subject to 20%, applies to all non-warranty returns
• Refunds will be issued to the original payment method within 14 business days of receipt

Pinnacle Heavy Duty will not issue credit for products determined to be damaged, unsaleable, or discontinued.